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Who we are
- We respect our website users privacy at all times by:
Keeping your data secure and safe and working only with partners who share the same values (such as our payment providers)
- Only send information by email if you have signed up for our newsletter in which we send details of offers, discount codes or ‘new in’ products. Each newsletter contains an unsubscribe link on every email in case you decide you no longer wish to receive them. We never send any correspondence by post.
- We will not use your personal data in any ways other than those shown in this policy, neither will we ever under any circumstance sell your data.
What Personal Information About Customers Do We Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience. Here are the types of information we gather.
Information You Give Us:
We receive and store information you enter on our Web site or give us (excluding financial information – we never collect or store your credit card details or any other payment details, we do not have access to these – only the payment provider sees them). You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to us. As a result of those actions, you might supply us with such information that will include:
- Email address (which is used for confirmation of orders/updating you on your orders & shipping information and/or for opted-in newsletters)
- Your Name
- Billing and Shipping Address to enable us to ship your order
* Your account password is encrypted so we never have access to it.
Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, if you have created an account on our website your order history is available for your reference.
E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, confirmations and updates to the rewards program giving information of how much you have accrued in monetary value & points. (This only applies if you have created an account with us for ordering purposes). If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.
Comments & Product Reviews
When visitors leave comments on the blog section of our site or individual product reviews we collect only the data shown in the comments form (Site visitors will see only your First Name + the Comment/Review you write), and also the visitor’s IP address and browser user agent string to help spam detection.
What About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits.
Do We Share the Information we Receive?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. At no time do we see or receive details of your Paypal or Amazon account, or your credit card details.
The third parties we work with are forbidden from using, sharing or retaining personal data for any other purpose.
PayPal – For payment processing
Amazon – For payment processing via an Amazon Account.
Barclaycard – For payments made via credit/debit card
Trusted Shops – Used for Reviews
Mailchimp – Used for opt-in newsletters
Which Information Can I Access?
We give you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive information on the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Conditions of Use, Notices, and Revisions
If you choose to visit our site, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the “Contact Us” link on the side menu, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Integration of the Trusted Shops Trustbadge
Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.
Whenever a trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.
Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.